Shipping Policy

Trade Name: THE WOOD DOCTOR INC
Email: itan.recovery@gmail.com
Phone: 612-616-3766
Physical Address: 5087 Salerno St, Ave Maria, FL 34142, United States

Last Updated: August 2026

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays. Orders placed during these periods will begin processing on the next business day.

2. Shipping & Delivery

We currently ship orders within the United States.

Estimated delivery generally takes 5–10 business days after an order has been processed.

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, high shipping volumes, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, promotional or qualifying orders may be eligible for free shipping. Any applicable free-shipping terms will be clearly presented at checkout.

4. Order Tracking

Once your order has been shipped, we may provide a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after the carrier receives the package.

5. Delayed or Lost Packages

If your order is significantly delayed or appears to be lost during transit, please contact us at itan.recovery@gmail.com.

We will work with the applicable shipping carrier to help investigate the shipment and determine the appropriate next steps.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible before the order is shipped. We will make reasonable efforts to correct the address when possible.

Once an order has been shipped, we may be unable to change the delivery address.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide your order information and, where possible, photographs showing the condition of the package and the product. We will review the situation and assist with the appropriate resolution.

8. Contact Us

For questions regarding shipping or your order, please contact:

THE WOOD DOCTOR INC
5087 Salerno St
Ave Maria, FL 34142
United States

Phone: 612-616-3766
Email: itan.recovery@gmail.com